Business Analysis Foundation – 2 days

Business Analysis

BA930 | Length: 2 days


This is a fast-paced, highly interactive primer that is designed for anyone who needs to understand and apply the basic principles of business analysis – specifically, the elicitation, capture, analysis, and documentation of project requirements. Topics are covered at a high level and positioned to provide a broad perspective on the discipline. Detailed coverage of specific topics is provided in further courses.


This course is intended for:

  • Individuals beginning a career in Business Analysis.
  • Project Managers.
  • Systems Analysts.
  • Software Developers.
  • Quality Analysts.
  • Implementation Analysts.
  • Business and Project Stakeholders.
  • End Users.


None. While there are no formal prerequisite courses, basic familiarity and experience working within a project environment will be beneficial.

Content Outline

Unit 1: The Context for Business Analysis

  • The International Institute of Business Analysis® and the Project Management Institute® perspectives:
    – Business Analysis as a discipline – structure and purpose.
    – Business Analysis competencies and value proposition.
  • Requirements versus design specifications, constraints, and solutions.
  • The interdependencies among requirement types:
    – Regulatory (external and business rule), business level, technical, process functional, and solution non-functional requirements.
  • The relationship between business functions and business processes.
  • You get what you ask for: requirements elicitation and capture.
  • Static/structure versus dynamic/behaviour focused process modeling.

Unit 2: The Practice of Business Analysis Within Projects

  • The role of the Business Analyst throughout the solution development life cycle:
    – Ongoing, embedded value within business units.
    – During project initiation, requirements capture, solution development, quality assurance, user acceptance testing, solution delivery and deployment, post project satisfaction level capture and assessment.
  • Business Analysis practice within traditional Waterfall project management.
  • Business Analysis practice within Iterative project management.
  • Business Analysis practice within Agile project management.

Unit 3: Requirements Elicitation and Capture

  • Comparative Analysis for Value: interview variants, facilitated requirements workshops, requirements joint application design, surveys, checklists, and questionnaires.
  • Staging elicitation for maximum throughput and ease of approval.
  • The Business Requirements Document and its popular variants.
  • Dealing with requirements change.

Unit 4: Interpersonal and Communication Skills and Techniques

  • Active Listening.
  • Four question types and when to use them.
  • Proactive Conflict Management.
  • Adapting your approach for different people:
    – Types and Tactics assessment for Social Styles: Driver, expressive, humanist, and analyst types.

Unit 5: Business Process Modeling with Diagrams

  • Business and System Context Diagrams:
    – When to use them, external agents, inputs and outputs, things to watch for: black holes, gray holes, and miracles.
  • Business and System Use Case Diagrams:
    – When to use them, comparison with system context diagrams, the subject system, actors, use cases, associations, staying focused on requirements.
  • Workflow Diagrams:
    – Comparative analysis: Swim lane diagrams, UML Activity Diagrams, and BPMN workflow.

Unit 6: Requirements Modeling for Fully Automated or Manual/Automated Business Solutions

  • Data Catalogues:
    – Logical data modeling of business data.
    – Message Catalogues.
    – Capture of system to user messages.
  • Business Rule Catalogues:
    – Establishing business rule scope.
    – Writing effective and actionable business rules.
  • Decision Tables.
  • User Interface Requirements.
  • Declarative Text: Seventeen guidelines for establishing requirements clarity and precision using text.
  • Documenting Business Process: System use case detail.

Offered in partnership with ACHIEVEBLUE™ Corporation. © 2017 All rights reserved.

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