APMG International Change Management

Overview 

During this program you will examine various change management techniques and explore change management models that could be effectively implemented in your organization. The structured approach helps you understand how you deal with change as an individual, as a member of a team or organization, and as a leader. The program design explores the impact that change has on these four major areas:

• Change and the Individual
• Change and the Organization
• Communications and Stakeholder Engagement
• Change Management Practice

This course also prepares you for the APMG Change Management Foundation™ exam. Given that a primary course goal is to achieve the Foundation™ certification, the course textbook will be provided in advance of the workshop so the participant may begin studying. In addition, daily homework assignments and practice exams will be provided. The Foundation™ level exam is taken at the end of the course on the third day.

Performance Outcomes

• Preparing individuals for change
• Assessing organizational change readiness and change impact
• Leading organizational change
• Engaging stakeholders for successful change
• Preparing for the Foundation exam

Learning Objectives 

• Understand how individuals learn and why many may resist change
• Understand how to build an effective change team
• Describe the stakeholder engagement process and relate this to appropriate communication
• Understand various approaches to plan, implement, and sustain organizational change
• Understand how to assess change impact and readiness and deal with resistance
• Improve your ability to pass the APMG Change Management Foundation Certification exam

Audience 

Who should attend this program?

• Those wishing to achieve Change Management Foundation™ Certification
• Those in any role including leading, managing, or supporting the change initiative
• Those working in organizations where a change initiative is being planned or taking place
• Those that have already completed other change management certifications

Prerequisites 

• Mandatory pre-reading: The Effective Change Manager’s Handbook, read the entire book.
• Approximately two (2) hours of study is recommended each evening.

Content Outline

Getting Started

• Introductions
• Course structure
• Course goals and objectives

Change and the Individual

• How people learn
• Personality and change – introduction to MBTI
• Models of individual change – the Change Curve and Bridges’ Transition
• Motivating individuals during change

Change and the Organization

• Understanding organizational metaphors
• Organizational culture and change
• 3 models of change – Lewin, Kotter, and Senge
• Key roles in change

Stakeholder Engagement

• Identifying and analyzing stakeholders
• Personas and empathy maps
• Influencing strategies 

Communication

• Feedback and communication approaches
• Communicating change – planning, factors, and barriers
• Communication biases and channels

Change Impact

• Identifying and assessing change impact
• Stakeholder impact assessment
• Change severity assessment

Change Readiness

• Building change agent networks and the change team
• How to make the organization ready for change
• Creating a change management plan
• Dealing with resistance to change

About the Exam

APMG International Change Management Foundation™ Exam Preparation and Exam (Day 3)

• Review of and practice with APMG sample questions and test papers
• The exam is taken and marked (provisionally) within the course
• 40 minutes, closed-book exam
• 50 multiple-choice style questions
• 25 marks required (out of 50 available) to pass – 50% pass mark

Passing the Change Management Foundation™ level exam with a pass rate of 50% or higher is a prerequisite for sitting the Change Management Practitioner™ exam.

 

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