CM270 | Length: 1 day | Credits: 7 PDUs | Talent Triangle – Leadership
Project Management is often described as getting a unique undertaking done, within established and agreed on constraints, in a manner that meets or exceeds the stakeholder expectations.
One of the more frustrating experiences for a project management team is to discover that their project is meeting all the specifications, but does not meet the expectations of a project sponsor or end-users, let alone exceed them!
This seminar takes a look at the major areas of project expectations; what causes them to form and what we can do about managing them for project success.
The course material answers six related questions:
- What are project expectations?
- Why should we care?
- Who has expectations?
- What are they about?
- How do they form?
- What can we do about them?
It covers the “hard” and “soft” aspects of project expectations management, including the use of the DiSC® Personal Profile System to help understand why expectations take varied forms.
This interactive workshop utilizes brief lectures, guided discussion, short case studies, and hands-on application exercises in small teams. Participants are encouraged to share real life experiences and participate in class discussion.
- Practitioners of Project Management
- Account Management and Account Executives
- Sales and Marketing Management
- Contract Managers
- Any Senior Staff with Customer Interface Responsibilities
A general understanding of project management methodologies, commonly used project management tools and techniques, and fundamentals of project management processes are beneficial.
Module 1 — Introduction and Context
- Who the project stakeholders are
- Influence of expectations on project success
- Role of project manager and others
- The most common project subject areas where expectations arise
- How those expectations may be stated
- How expectations may vary over the project life-cycle
Module 2 — How Do They Form?
- Why don’t people do what they are supposed to do?
- Impact of value systems, behaviour profiles, communications, work environment, and organization structure
Module 3 — What Can We Do About Them?
- What to do about expectations in the common project subject areas
- Influencing and negotiating
- Managing change expectations
Module 4 — Summary Review